The Application is operated by Samagra Healthcare Systems Private Limited(“SAMAGRAHC”), having its registered office at Office 263,Nimminiyil Complex, Areecode PO, Malappuram District ,Kerala.

The terms “You” or “Your” refer to you as the user (irrespective of whether You are a Registered User (defined hereunder), SAMAGRA HEALTH PROFESSIONALS Registered User (defined hereunder) or a Non- Registered User (defined hereunder)) and the terms “SAMAGRAHC”, “We”, “Us”, “Company”, “Our” and/or “Samagra” refer to SAMAGRAHC. In the event the Application is being used by a person on your behalf, the expression “You” or “Your” or the “User” shall apply to such person as well.

For Services that require activation, an executive will get in touch with You within 2-3 business days of the purchase to help finish all paper formalities and activate the subscription and deliver all documents to the registered address within 10 business days of online purchase.

For Services that involve home visits, We will communicate the availability of the Samagra Healthcare Professional at the time of providing the Service. If You wish to reschedule the home visit, You can select a preferred appointment date and time through the Application. While Samagra does not guarantee availability of appointment date and time, it will try and confirm appointment as per Your preference.

For all SAMAGRAHC Services that require delivery, the estimated delivery date shall be provided to You on the Application at the time of placing the order.

You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error or goods have been tampered, you should contact us immediately and should not take the goods or use any of the items. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by SAMAGRAHC once the same are accepted at the time of delivery.

For internet-based subscription Services, You are free to cancel the Service at any time. SAMAGRAHC shall refund any unexpended advance fees paid by You at the time of cancellation of the Service. In case You wish to seek a refund of the advance paid by You because You do not agree with a modification to the Agreement, please write to Compliance@samagrahealthcare.com. We will process refund of the unexpended amount.

Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, SAMAGRAHC shall provide refund of any unexpended advance fees paid by You if: SAMAGRAHC is not able to deliver the Services and/or Products for any reason. In case You wish to seek a refund of the advance paid by You because You believe;

If you are not satisfied with your counselling sessions even after changing the counsellor once, you can ask for a refund of the balance available in your pacakge purchased or the cost of the remaining session can be requested for refund.
If your counselling session was disconnected within 10 minutes after starting the call.
If the session has progressed for more than 10 minutes, no refund will be applicable.
If there were technical issues during the session and you report about that to us within 24 hours.
We will validate your claim and if there were technical issues due to the SamagraHC platform, we will reschedule your session on the next available slot.

There will be no refund for the following situations.

Purchased package which were not used/consumed within 180 Days from the purchase date.
The customer didn't turn up for the session after scheduling an appointment.
Any other situations arising out of low network coverage or any other challenges beyond our control.

For any issues related with refund or cancellation, send your queries to support@Samagrahealthcare.com and we will review and update you based on the merit of the case.

Refunds (if applicable) Once your return request is received and inspected, we will send you an email to notify you that we have received your request.

We will also notify you of the approval or rejection of your refund. If the request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SAMAGRAHC Service is not as per the specification provided on the Application , please write to Compliance@samagrahealthcare.com. SAMAGRAHC will process refund the unexpended amount provided internal investigation confirm the claim made by you.